Payments may decline if your:

  1. Credit card on file is expired
  2. Billing address on file is not the address associated with your credit card

Be sure your address is up-to-date, by following the instructions below:

  1. Log into your account.
  2. Click on “My Account.” You’ll be brought to your Account Dashboard.
  3. Select “Addresses” from the available menu options. A page displaying your current billing and mailing addresses will populate.
  4. Click the edit symbol by the billing address.
  5. Input your current billing address.
  6. Check the “Update the Billing Address used for all of my active subscriptions” checkbox.
  7. Save your edits!

See the images below to help you through the process:

If you have updated your address and credit card information and issues still persist, please contact